Return & Refund Policy

Every ClickPrinterCo product is custom-made specifically for you. Because personalized products cannot be restocked or resold, all sales are final, and we do not accept returns or exchanges.

Once it’s printed, it’s yours, but we’re committed to making sure you receive what you ordered.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a printing defect, or differs from the approved order specifications, please email us at clickprinterco@gmail.com within five business days of delivery.

Please include:

  • Your name and order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging if the shipment arrived damaged

Keep the product and its original packaging until your claim has been reviewed. We may need additional photos or information to determine what happened.

If we confirm that the issue was caused by a production error or shipping damage, we will work with you to make it right. Depending on the situation, the resolution may include a replacement, reprint, store credit, or refund at our discretion.

Please do not ship an item back unless we provide return instructions.

Customer-Submitted Artwork

Customers are responsible for reviewing their artwork before submitting or approving an order. This includes checking:

  • Spelling, grammar, and contact information

  • Image quality and resolution

  • Colors, sizing, placement, and orientation

  • Bleed, margins, and overall design

  • Product selections, quantities, and finishing options

ClickPrinterCo is not responsible for errors contained in customer-submitted or customer-approved artwork. This includes typos, incorrect information, low-resolution images, pixelation, poor image quality, missing design elements, or other artwork-related issues. We do our best to look over designs & let you know if we think they will come out low quality, but it is ultimately up to you to make sure your file is perfect.

If we provide a digital proof, production will begin based on the version you approve. Approval confirms that the artwork, layout, spelling, dimensions, and product details are correct.

Color and Production Variations

Colors displayed on a phone, tablet, or computer monitor may appear different when printed. Screen brightness, display settings, ink, material, and finishing methods can all affect the final appearance.

Small variations in color, cutting, placement, stitching, finishing, or finished dimensions are normal in custom printing and are not considered defects.

Order Changes and Cancellations

Because orders may move into production quickly, changes and cancellations are not guaranteed after an order has been placed.

If you need to update or cancel an order, contact us immediately at clickprinterco@gmail.com or give us a call. If production has not started, we will do our best to accommodate your request. Once artwork has been approved or production has begun, the order cannot be changed, canceled, refunded, or exchanged.

Shipping Issues

Please inspect your order as soon as it arrives. If the package appears damaged, photograph the packaging before opening it and keep all shipping materials.

If your order is marked as delivered but cannot be located, please check around the delivery area and contact the shipping carrier. You should also notify us as soon as possible so we can review the shipment information.

Shipping delays caused by the carrier, weather, incorrect delivery information, or circumstances outside our control do not qualify for an automatic refund. However, we will do our best to help resolve carrier-related issues.

Customers are responsible for providing a complete and accurate shipping address. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

How to Contact Us

Questions or concerns about an order can be emailed to clickprinterco@gmail.com.

Please include your order number and as much information as possible so we can review the issue quickly. We take pride in our work, and when an error is ours, we’ll do our best to make it right.

Thank you for trusting ClickPrinterCo with your prints!